Let’s face it, your customers want a long-term relationship with your brand. And product recommendations or discounts will only go so far in earning their sustained loyalty. In our latest article published on the Hubspot blog, we explore why it’s time to rethink how you forge connections with your most important customers.
Membership Is the New Loyalty: How to Build Customer Relationships that Last
By Charlie Brown and Jensie Miksich, Context Partners
Membership programs—done right—can build lasting customer bonds. Not only can they drive sustained, profitable customer loyalty, but they can also reveal a wealth of human-level, qualitative insights that go beyond the transaction.